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At Neon Signs Depot, we understand that our customers are the heart of our business. Our goal is to make sure that every customer has a positive experience with us. We take great pride in the quality of our products and the level of service we provide. To ensure that your shopping experience with us is seamless, we encourage you to carefully read our Shipping Policy before placing an order. We believe that transparency is key to building trust with our customers, and we want to make sure that you fully understand our shipping terms.
ORDER AND SHIPPING INFORMATION
We ship Worldwide
And we offer FREE Shipping on all orders!
It will take 1-3 business days to process your order after confirmation, then we send the order to the manufacturing line, after that we do quality inspection, then we get internal approval and then we ship. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. We do NOT ship orders on the same day. Please allow up to 3-4 weeks from the order to your door on single signs and 4-6 if you do quantity orders (wholesale). You will receive a confirmation e-mail with the tracking link once your order ships.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend’s address).
| COUNTRY | TIMING |
| United States | 3-4 Weeks single signs, 4-6 wholesale signs |
| Canada | 3-4 Weeks single signs, 4-6 wholesale signs |
| United Kingdom | 3-4 Weeks single signs, 4-6 wholesale signs |
| Ireland | 3-4 Weeks single signs, 4-6 wholesale signs |
| Australia | 3-4 Weeks single signs, 4-6 wholesale signs |
| German | 3-4 Weeks single signs, 4-6 wholesale signs |
| New Zealand | 3-4 Weeks single signs, 4-6 wholesale signs |
| France | 3-4 Weeks single signs, 4-6 wholesale signs |
| Spain | 3-4 Weeks single signs, 4-6 wholesale signs |
| Italy | 3-4 Weeks single signs, 4-6 wholesale signs |
| Japan | 3-4 Weeks single signs, 4-6 wholesale signs |
| Other International | 3-4 Weeks single signs, 4-6 wholesale signs |
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
INTERNATIONAL TAXES AND DUTIES
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Neon Signs Depot, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please contact us as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it’s too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
RETURNS
Ours signs are custom built and we don’t store stock, that means we don’t accept returns once you’ve received the sign.
UNDELIVERABLE COUNTRIES
Please note that we do not ship to Albania, Algeria, Indonesia, Kosovo, Martinique, Morocco, Nigeria, South Sudan, or Tunisia.
