Everything you need to know about how we deliver your sign and what to do if anything goes wrong.
All signs are made to order. Production takes 2–3 weeks depending on design complexity.
Delivery typically takes 3–7 business days. Tracking is provided.
Free standard U.S. shipping. International rates calculated at checkout.
Available upon request. Contact us before ordering.
Due to the custom nature of our signs, we cannot accept returns for change of mind, incorrect measurements, or design preferences.
Contact us within 7 days of delivery.
Include clear photos of the damage.
We'll send a replacement at no cost.
Refunds are only processed if a product is damaged and cannot be replaced.
Approved refunds are issued to your original payment method within 5–10 business days.
Have questions about your order or need to report an issue?
We understand that custom sign delivery time and damaged sign replacement policies are important factors when choosing a signage provider. Our transparent shipping and returns process ensures you know exactly what to expect from order to delivery.